Merchant Success Specialist

Singapore/Kuala Lumpur

About Axrail

​

We are a leading company in providing analytics and machine learning services to help enterprise be more data driven. We are looking for passionate, hardworking, customer-focused and detail-oriented digital specialist to be part of our team.

​

We hire only builders – people who like to invent, enjoy problem-solving and are outcome driven. If you are a builder yourself, we are keen to hear from you!

​

​

What will I be doing?

​

• Discover potential buyers, negotiate and close deals

• Build strong relationships with Axrail e-commerce users, uncover their needs and help to guide them through their onboarding journey 

• Offer the users new options and alternatives where appropriate

• Develop expertise in Axrail e-commerce products and stay up to date with new features and improvements. 

• Manage email, phone call, chat, and/or other communication channels as primary contact for Axrail e-commerce users.

​

​

Do I have what it takes?

​

• A professional with 1-year of experience, no tech experience is required, we’ll train you!

• You find meaning and pleasure in helping others succeed, and are curious to know what really drives users and their needs. 

• You have strong critical thinking skills and are confident about taking responsibility and ownership. 

• You hold yourself to high-performance standards and work to improve constantly.

• You’re passionate about new technologies and always eager to learn more.

​

​

If this sounds interesting, we would love to hear from you. Please include whatever info you believe is relevant: resume, GitHub profile, code samples, links to personal projects, etc.

​

​

Benefits

​

• Competitive salaries

• Career growth opportunities

• Flexible working hour

• Attractive benefits