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    Customer Care Expert

    Singapore/Kuala Lumpur

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    About Axrail

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    We are a leading company in providing analytics and machine learning services to help enterprise be more data driven. We are looking for passionate, hardworking, customer-focused and detail-oriented marketing and sales specialist to be part of our team.

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    We hire only builders – people who like to invent, enjoy problem-solving and are outcome driven. If you are a builder yourself, we are keen to hear from you!

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    What will I be doing?

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    • Develop expertise in Axrail e-commerce products and stay up to date with new features and improvements

    • To support users inquiries/issues during the entire user journey (work hand in hand with Merchant Success Specialist)

    • Work with other departments and product teams, and liaise with them about our users’ needs to impact product roadmaps based on user feedback

    • Analyze user behavior and relevance to determine their effect on user satisfaction

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    Do I have what it takes?

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    • A professional with 1-year of experience, no tech experience is required, we’ll train you!

    • You find meaning and pleasure in helping others succeed, and are curious to know what really drives users and their needs. 

    • You have strong critical thinking skills and are confident about taking responsibility and ownership. 

    • You hold yourself to high-performance standards and work to improve constantly.

    • You’re passionate about new technologies and always eager to learn more.

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    If this sounds interesting, we would love to hear from you. Please include whatever info you believe is relevant: resume, GitHub profile, code samples, links to personal projects, etc.

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    Benefits

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    • Competitive salaries

    • Career growth opportunities

    • Flexible working hour

    • Attractive benefits

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    Singapore Office

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    133 New Bridge Road,

    #17-01, Chinatown Point, Singapore 059413

    Malaysia Office (1327703-P)

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    Level 2.08,  Menara MBMR,

    No.1 Jalan Syed Putra, 58000 Kuala Lumpur.