Customer Care Expert

Singapore/Kuala Lumpur

About Axrail

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We are a leading company in providing analytics and machine learning services to help enterprise be more data driven. We are looking for passionate, hardworking, customer-focused and detail-oriented marketing and sales specialist to be part of our team.

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We hire only builders – people who like to invent, enjoy problem-solving and are outcome driven. If you are a builder yourself, we are keen to hear from you!

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What will I be doing?

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• Develop expertise in Axrail e-commerce products and stay up to date with new features and improvements

• To support users inquiries/issues during the entire user journey (work hand in hand with Merchant Success Specialist)

• Work with other departments and product teams, and liaise with them about our users’ needs to impact product roadmaps based on user feedback

• Analyze user behavior and relevance to determine their effect on user satisfaction

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Do I have what it takes?

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• A professional with 1-year of experience, no tech experience is required, we’ll train you!

• You find meaning and pleasure in helping others succeed, and are curious to know what really drives users and their needs. 

• You have strong critical thinking skills and are confident about taking responsibility and ownership. 

• You hold yourself to high-performance standards and work to improve constantly.

• You’re passionate about new technologies and always eager to learn more.

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If this sounds interesting, we would love to hear from you. Please include whatever info you believe is relevant: resume, GitHub profile, code samples, links to personal projects, etc.

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Benefits

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• Competitive salaries

• Career growth opportunities

• Flexible working hour

• Attractive benefits