Role Overview​

We are seeking a dedicated Application Support Engineer to provide exceptional technical assistance for cloud-based applications. This role focuses on application support, not infrastructure, making it ideal for candidates with experience in troubleshooting and strong logical and analytical thinking skills. Whether you’re a fresh graduate eager to begin your career or an experienced professional (senior roles available for candidates with 4+ years of experience), this position offers a unique opportunity to work on cutting-edge cloud solutions, AWS native technologies, and Generative AI innovations.

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Key Responsibilities​:

1. Application Support and Troubleshooting:

   • Provide Level 1 and Level 2 support for cloud-hosted applications and services.

   • Diagnose, analyze, and resolve application-related issues, ensuring minimal downtime.

   • Collaborate with development teams to identify and address root causes of recurring problems.

2. Incident and Ticket Management:

   • Manage and prioritize support tickets using tools like Jira, ServiceNow, or similar platforms.

   • Document issues, solutions, and troubleshooting processes in a knowledge base.

3. API and Application Monitoring:

   • Monitor application performance using tools like AWS CloudWatch, New Relic, or Datadog.

   • Analyze logs and metrics to identify and resolve performance bottlenecks.

4. Automation and Enhancements:

   • Develop scripts or tools to automate common support tasks and improve efficiency.

   • Provide feedback to development teams for application improvements and bug fixes.

5. Customer Communication:

   • Communicate effectively with customers and stakeholders to provide updates on issue resolution.

   • Offer technical guidance and best practices to users experiencing challenges.

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Requirements:​

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent practical experience will also be considered.

• Experience in troubleshooting application issues, including debugging logs and resolving errors.

• Familiarity with cloud platforms, especially AWS services like Lambda, RDS, and S3.

• Basic knowledge of APIs and tools like Postman for testing and debugging integrations.

• Strong logical and analytical thinking skills to solve complex application problems.

• Familiarity with monitoring tools such as CloudWatch, Datadog, or New Relic.

• Basic scripting knowledge (Python, Bash, or AWS CLI) for automation tasks.

• Relevant AWS Certifications (e.g., AWS Certified Developer – Associate, AWS Certified Solutions Architect) are a plus.

• Fresh graduates with strong problem solving skills and programming knowledge are encouraged to apply. 

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Preferred Skills​:

• Familiarity with ticketing systems like Jira. 

• Strong communication skills and the ability to work collaboratively across teams.

• Senior candidates (4+ years) should demonstrate expertise in application troubleshooting, monitoring, and automation.

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Benefits:​

• Competitive salaries.

• Career growth opportunities.

• Flexible working hour.

• Attractive benefits.